Papercut Interactive: 18 Years of Digital Insight

Jason Hill, Papercut Interactive

When I went to college for graphic design back in the mid-90s, we had one class on web design. I don’t mean one semester credit class, I mean a singular two hour class. We learned that you type in code to change the size of a font or make a straight, horizontal rule across your “page.” Nothing fancy and nobody really knew any better.

Design in the 90's

Something struck me though. The design was editable. Mistakes are often inevitable, and in print design, if you don’t catch a mistake in time, it can be costly to make a correction. But on the web, you can make changes. And even more importantly, your web presence becomes a tool, an extension of your sales team, with a global reach.


Then and Now

Our company, Papercut Interactive, turns 18 years old this year. In 2001 we were a website design company. Today we call ourselves a digital agency. It’s been incredible to see how the web has changed since I was in school. Back then, it would have sounded like a SCI FI movie to think that you could have a tiny computer in your pocket, that lets you watch a movie, listen to any song you can think of instantly or buy your next self-driving vehicle, but look where we are now.

Papercut works hard to keep up with what’s possible on the web for ourselves and our clients. We were an early adopter of responsive web design, which set the foundation for how we use the internet on our phones today. In addition to website design and development advances, our digital marketers are always staying abreast of the latest online marketing trends and Google’s often changing algorithms. But it’s some of the newer, high-impact digital tools and techniques we use with our clients that really excite me about the future.

New Innovations

We employ marketing automation to send communications to email and social media outlets, triggered by specific events we can define. It can be as simple as a newsletter emailed to your entire list, or it can be specific content given to a contact who fits a defined persona of your ideal customer. As visitors to your website interact with different pieces of content over time, “lead scoring” can be implemented. Depending on the visitor’s score, they may receive more content suited for them, or with a high enough lead score, your marketing team will pass their information on to your sales team.

Lead Score

Sales and marketing alignment is a mission for me personally. As a business owner, it is so important to know that your marketing is actually helping boost sales. If your marketing isn’t delivering, it’s critical to pinpoint the reason so you can optimize your message. By integrating your website, marketing automation and your CRM (Customer Relationship Management) systems, you can get a much better picture of what ROI looks like for you. So few companies know that you can actually measure your marketing. A good place to start is to have your sales and marketing teams gather together for regular update meetings.

Seeing developments in the web like these over the past two decades, it is mind-boggling to think about what the future holds. In the meantime, Papercut focuses on bringing our digital expertise to companies, so that they are equipped to build better businesses.

What would you like to know?

In the coming months, we’ll be writing more on digital marketing trends, tools and techniques. We're excited to bring our insights of what’s possible with digital marketing for companies like yours. And, we’d love to hear what you’re curious about. Is there something in digital marketing you’d like to know more about? 

Please send your questions and comments to [email protected].

Other Topics

Just weeks after graduating its cohort of outstanding 2024 Chattanooga leaders, the Chattanooga Area Chamber of Commerce proudly announces its new incoming Leadership Chattanooga class of 24-25 "The incoming class members are phenomenal, all representing the best and brightest of…

The newest class of young professional leaders has been established, the Chattanooga Area Chamber of Commerce announced. Welcome to the Protege Chattanooga class of 24-25. "This Protege class will change the world," said Toya Moore, Leadership Development Director. "We were…

In an act praised by many across the state, Gov. Bill Lee enacted a recent bill that supports the Tennessee business community in two significant ways: The bill eliminates the alternative minimum property tax. The bill authorizes the state to…

On May 15, Jonah Gibson, 16, walked into his official Signing Day event. There was a hype video, a catered table with specially-made cookies, extra swag and out-of-town officials who gave speeches. As parents and crowd watched, the high school…

On Thursday, May 23, EPB hosts its first annual Supplier Diversity Day, an event that connects the publicly owned utility with small and diverse businesses throughout the region. It's networking, relationship-building and celebration, all in one event.    Multiple big-name industries…

If you were to take a quick survey of national headlines, you’d encounter gloom and doom-type discussions around commercial real estate. Much of this is thanks to the popularity of remote work, a trend accelerated by the Covid-19 pandemic.   As…

Sign up for weekly updates.