HomeServe USA Announces Further Expansion in Chattanooga

Chattanooga, Tenn. (May 9, 2017)  – HomeServe USA (HomeServe), a leading provider of home emergency repair solutions, today announces plans to expand its presence in the Chattanooga area with an expansion worth $5.5 million to develop a new state of the art call center and customer operations facility, adding nearly 200 new jobs.* The company will break ground on the new property in the coming weeks, with plans to build a new 45,000-square foot facility that will be located off of Lee Highway in Chattanooga.

“For over six years, Chattanooga has been the home to our award-winning customer support team, which serves as a foundation to the value we bring to our customers – often homeowners dealing with unexpected home repair emergencies,” said Tom Rusin, CEO of HomeServe USA. “We are thrilled to be growing our operations within a community that has been so supportive for HomeServe. We look forward to continuing to raise the bar for customer service quality in the years ahead and are dedicated to contributing and giving back to this community along the way.”

Since 2003, HomeServe has been serving homeowners across the country and today protects 3 million customers in the U.S. and Canada. The company first opened its flagship Chattanooga Contact Center in October 2010, taking its first customer call from the site in November of that year. In the years since, HomeServe’s employee base in Chattanooga has steadily grown from the 35 that first opened the center to 320 today.

“With this expansion, HomeServe will create close to 200 good, middle-class jobs right here in Chattanooga, bringing their local workforce to over 500 strong,” said Chattanooga Mayor Andy Berke. “Today's announcement provides another example of an excellent company choosing to both invest in our city and grow our local workforce.” 

HomeServe’s Chattanooga employees are consistently recognized for excellence in customer service, receiving a remarkable 17 awards at the 2017 Stevie Awards for Sales & Customer Service. Team members working at the Chattanooga Contact Center also exemplify the company’s investment in corporate social responsibility, frequently engaging in community activities and supporting charitable organizations such as Habitat for Humanity, Chattanooga Food Bank, Children’s Hospital and Chambliss Children’s Home.

“HomeServe has been a wonderful partner in our business community for more than six years now,” said Hamilton County Mayor Jim Coppinger. “We congratulate them on their growth in Hamilton County as they continue to provide award-winning customer service from Hamilton County.”

Nearly six and a half years after planting roots in the city, HomeServe continues to contribute to Chattanooga’s community development and the growth of the local job market, with the upcoming expansion serving as another example of the fruitful, rewarding relationship between the company, the State of Tennessee, Hamilton County, the City of Chattanooga and the Chattanooga Chamber of Commerce. 

“We’re proud of the work we do at the Chamber every day to create jobs for our community,” said Bill Kilbride, President and CEO of the Chattanooga Chamber of Commerce. “We applaud HomeServe’s growth and investment in our region.”

“Congratulations to HomeServe USA on its decision to expand and build a new facility in Chattanooga, Tennessee,” said TVA Senior Vice President of Economic Development John Bradley. “TVA and the Electric Power Board of Chattanooga are privileged to partner with the State of Tennessee, the Chattanooga Area Chamber of Commerce, the City of Chattanooga and Hamilton County to support existing business and industry growth.”

About HomeServe

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 400 leading municipal, utility and association partners. For more information about HomeServe, a 2016 Connecticut Top Workplace winner and recipient of seventeen 2017 Stevie Awards for Sales & Customer Service, please go to  For information on SLWA visit and for SLWC visit To connect with HomeServe on Twitter and Facebook, please visit and

* This expansion project is subject to approval of local and state incentives.

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